title: "Support and AI Help | ept AI" lastUpdated: "2026-05-03" route: "/resources/support" description: "Get support from ept AI. Ask the embedded ept AI assistant questions about our platform, solutions, documentation, and implementation resources." products: ["ept AI Platform", "Deal Room", "Application Room", "AI Applications Engineer", "AI Product Channel"] owner: "rob@ept.ai" kpis: [ "AI help engagement >= 20% of visitors", "Contact CTA click-through >= 5% of visitors" ] --- sectionId: "ask-ai" title: "Ask ept AI" subtitle: "Get answers grounded in our product documentation, specifications, and customer-facing content, instantly, with sources." compactCtaText: "Send" botName: "ept AI" headerChatName: "ept AI Assistant" introText: "Hi, I'm the ept AI Assistant. Ask me about ept AI solutions, resources, implementation, or how our platform works." placeholderText: "Ask anything about ept AI..." defaultQuestions: [ "What does ept AI do?", "Which solution fits us first?", "How long is a pilot?", "Pricing structure", "Security and compliance", "Integration list" ] disclaimerText: "We welcome any feedback on how to make answers more useful for you." enableFileUpload: true backgroundColor: "#F9FAFB" --- sectionId: "helpful-links" title: "Have more questions?" accentPosition: "top" showBackground: false solutions: [ { colSize: "3", eyebrow: "Technical docs", title: "Documentation", text: "Review implementation details, API references, and technical guidance for working with ept AI.", learnMoreUrl: "https://docs.ept.ai", ctaText: "Read the docs →", icon: "/images/icons/integrations/document.svg", accentColor: "#4D88A3" }, { colSize: "3", eyebrow: "Research", title: "Whitepapers", text: "Explore strategic guidance on AI support, performance management, and transformation for B2B tech teams.", learnMoreUrl: "/whitepapers", ctaText: "Browse whitepapers →", icon: "/images/icons/search.svg", accentColor: "#E6975B" }, { colSize: "3", eyebrow: "Video", title: "Webinars", text: "Watch sessions on AI transformation, sales enablement, technical support, and knowledge workflows.", learnMoreUrl: "/webinars", ctaText: "View webinars →", icon: "/images/icons/brain.svg", accentColor: "#164192" }, { colSize: "3", eyebrow: "Talk to us", title: "Contact ept AI", text: "Share what you are trying to evaluate and we will route you to the right resource or next conversation.", learnMoreUrl: "/contact", ctaText: "Start a conversation →", icon: "/images/icons/customer_icon.svg", accentColor: "#7F9691" } ] --- backgroundImage: "/images/feature_highlight.png" backgroundColor: "transparent" headline: "Need an answer from the team?" copy: "If AI Help does not answer your question, send us the context and we will follow up with the right resource or person." ctaText: "Contact support" ctaUrl: "/contact" ctaSecondary: "Browse all resources" ctaSecondaryUrl: "/resources" dataEvent: "cta-resources-support-contact"