About ept AI

Our Mission

Empower B2B tech companies to achieve extraordinary efficiency and scale.

ept AI was founded by seasoned leaders in semiconductors, networking, industrial technology, and SaaS to address a critical gap in managing and communicating technical product knowledge. We built ept AI to transform how B2B tech companies operate—making knowledge workers smarter, workflows seamless, and customer interactions exceptional. Backed by a growing team of AI and enterprise experts, we’re committed to driving real-world impact for organizations that depend on precise, timely product communication to thrive.

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30%

Productivity improvement
from ept AI answers

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1 million

Question & Answer pairs

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2 million

Docs from B2B tech companies

Our Journey

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Rob Conant, PhD

CEO and Co-Founder

As entrepreneurs and operators in multiple B2B technology industries, we know firsthand how difficult it is to manage and communicate complex product information. We relied heavily on product experts, and there’s never enough talent to meet growing demands.

In November 2022, as Generative AI gained traction, we saw an opportunity to harness its power to solve these challenges. We built a platform to be an AI-powered product expert and trained it using a million question-answer pairs. The initial results were promising, but too many responses were still inept.

Then GPT-4 came out in March 2023. We added detailed product documents and our proprietary cognitive architecture and BANG - we began delivering exceptional answers. Our platform was finally "ept." And we were convinced we could transform how B2B tech companies operate.

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Jeff Abramowitz

CCO and Co-Founder

Although initial conversations focused on tech support, we knew our solution could do more. We were soon pulled into sales support, direct customer interactions, and even in-product contextual help—anywhere a product expert is needed. Early customers from industries like semiconductors, networking, IoT,and test and measurement, across both hardware and software sectors, presented unique challenges that helped us refine the platform to be easy to use, quick to deliver value, and constantly improving.

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Eric Saund, PhD

CAIO and Co-Founder

We closely followed our customers' needs. Tech support teams wanted answers integrated into ticketing systems, while sales teams needed CRM responses with a sales-oriented voice. Software companies challenged us to replace patches with seamless upgrades, and system companies brought product line disambiguation issues. We moved quickly with smaller enterprises seeking turnkey solutions and more methodically with multi-billion-dollar companies requiring secure, scalable platforms with custom features.

And yes, we use AI internally to scale just as fast as our customers do.

Today, our customers are taking our platform to new heights. From co-pilot applications in support and sales to real-time insights in dashboards and forums, our platform continues to evolve.

As we scale to meet growing demand, we remain committed to transforming how B2B tech companies operate—delivering smarter solutions that empower teams, enhance customer experiences, and unlock new levels of efficiency. If you're ready to revolutionize the way your company manages complex product knowledge, we're here to help you take that next step.

Our Values

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Customer Obsession
Customer Obsession

We solve business challenges by deeply understanding customer goals and delivering value.

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Empowered Teamwork
Empowered Teamwork

We collaborate across teams and partners to solve complex challenges faster.

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Relentless Excellence
Relentless Excellence

We aim for precision and exceptional outcomes in every solution we deliver.

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AI-Powered Innovation
AI-Powered Innovation

We harness the transformative power of AI to redefine business performance.

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Integrity
Integrity

We deliver secure, reliable solutions by doing what’s right—always.

Join Us

We're looking for talented engineers and customer success managers to help push the boundaries of AI and deliver exceptional results for our clients. If you're ready to solve big challenges and shape the future of B2B tech, let's talk.