Calibration bottlenecks and buried docs stall projects.
Engineers dig through PDFs, while support queues balloon after every firmware drop.
Cut calibration turnaround 35 %, deflect 45 % of tickets.
Sales, Support, and Team AI deliver spec-level answers in seconds—keeping labs productive and customers loyal.
Post-sale complexity strains customer trust.
Troubleshooting device behavior or validating integrations often turns into a time-consuming back-and-forth.
Boost CSAT with guided AI support for every user.
ept AI delivers consistent, context-aware guidance across channels—improving satisfaction and reducing churn.
Regulatory reviews stall on missing traceability.
Teams scramble to find the right document versions, validation steps, or usage logs—under pressure.
AI delivers instant traceability across the product lifecycle.
With connected pipelines and natural language recall, ept AI cuts prep time and de-risks every audit.
Industry Impact Metrics
Scientific Instrument Use-Case Spotlights
Lab & Test Engineers
Ask 'What's the recommended pre-amp setting for 1 GHz noise floor?'—Team AI cites the application note section instantly.
Field Service & Calibration Techs
Support AI auto-generates step-by-step calibration procedures, including torque values and traceability cert links—shrinking MTTR.
Instrument Sales Specialists
Sales AI Deal Room auto-pulls ISO 17025 certificates, RF spec sheets, and competitor deltas—shortening quote cycles for custom racks.
Customer Proof
ept AI Solutions for Scientific Instruments
Tech Product AI Sales
Auto-generates compliance packs (ISO 17025, CE) and SCPI command guides mid-deal.
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Tech Product AI Support
Virtual agent embedded in support portal answers calibration, firmware, and spare-part queries; pushes low-confidence drafts to Ticketing System.
Learn MoreTech Product AI Team
Slack/Teams bot retrieves SCPI syntax, app notes, and reference designs; drafts KB articles nightly.
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Compliance & Quality
SOC 2 Type II
Audited security controls and data protection.
GDPR
General Data Protection Regulation for EU data privacy.
IP Protection
Your data never trains our models, ensuring your competitive advantage stays yours.
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