Your integrators need answers your support team doesn't have time to give.
Cameras. Access control. Sensors. Alarm systems. Video management. Your integrators and installers specify, configure, and support complex multi-product systems - and they need product intelligence to do it well. ept AI delivers that knowledge at channel scale, without a manufacturer FAE on every call.
Where physical security hardware sales breaks — and how ept AI rebuilds it
Each row: the measurable before-state, the problem it creates, and the ept AI mechanism that closes it.
Integrators need to match product to application across dozens of parameters — simultaneously
An integrator specifying a camera for a retail loss prevention deployment needs to match on resolution, lens FOV, compression format, VMS compatibility, and indoor/outdoor rating — simultaneously. Parametric search returns 40 cameras. They need the right one.
AI Product Channel delivers natural language product discovery for integrators
Grounded in Product and Application Living Profiles. The integrator describes the application and gets the right product with full technical context — compatibility notes, spec comparisons, documentation links — without calling your support team. 24/7, from the job site.
Learn moreEvery integrator question that reaches your support team is time you didn't budget for
Your integrators hit configuration questions, compatibility issues, and installation edge cases constantly. Most of these questions have known answers — buried in your documentation, your support history, and your FAE knowledge base. Your support team is the bottleneck, not the answer.
AI Applications Engineer handles first-layer technical questions at channel scale
First-layer technical support across chat and your ticketing system — grounded in Product and Application Living Profiles. Integration questions, compatibility queries, configuration guidance — handled automatically, with escalation to your team only when genuinely needed.
Learn moreEnterprise security project intelligence lives in individual rep brains
Enterprise security projects — a hospital campus, a transit authority, a multi-site retail chain — involve procurement, facilities, IT, and security operations stakeholders across long sales cycles. The intelligence that wins those deals doesn't live in your CRM.
Deal Room turns project intelligence into a company-owned asset
A live workspace grounded in Customer and Deal Living Profiles — stakeholder maps, competitive positioning, product fit across your full line, cross-sell signals. Pre-call plans in minutes. Institutional memory that survives rep turnover.
Learn moreCross-sell across product lines stays invisible until it's too late
A customer buying cameras from you is a natural candidate for your access control line. A customer buying sensors is a candidate for your alarm panel. Cross-sell visibility across multi-product accounts is invisible until a senior rep notices it — usually too late.
Application Room surfaces cross-sell patterns no individual rep sees
Aggregates signals across deals and applications to surface cross-sell patterns. Which accounts are buying cameras but not access control? Which application areas are growing fastest? Structured intelligence, not rep intuition.
Learn moreThe channel knowledge delivery problem is structural. So is the solution.
Physical security is complex-product sales: multi-vendor design, integrator channels, and pre-sales at scale. When your knowledge is not on every call, integrators pick easier competitors. AI Product Channel deploys in weeks; >90% of pilots convert to rollout.
Request a pilotThree interfaces. One platform. All drawing on the same Living Profiles.
AI Product Channel
Natural language product discovery for integrators and installers. The right camera, sensor, or access control product for the application, with full technical context, 24/7.
AI Applications Engineer
First-layer technical support across chat and ticketing. Your integrator channel gets answers to compatibility, configuration, and installation questions. Your support team stays focused on complex issues.
Deal Room
Account intelligence for enterprise security projects. Stakeholder maps, competitive positioning, cross-sell signals across your full product line - maintained by AI, not manual CRM updates.
Application Room
Product intelligence from integrator inquiries, project specifications, and field feedback — structured for PMs and product marketing to guide security product strategy.
Built for enterprise trust
SOC 2 Type II certified
Annual third-party audit of security controls, availability, and confidentiality. Report available under NDA.
Your data stays yours
Customer data is never used to train models, shared across accounts, or retained beyond your contract. Full data isolation by design.
Enterprise SSO and access controls
SAML-based single sign-on, role-based permissions, and audit logging for every user action.
Private cloud deployment available
Deploy in your own cloud environment for maximum data sovereignty. On-premises options for regulated industries.
See what ept AI looks like for your integrator channel.
Every pilot starts with a clear ROI baseline - catalog deflection, support ticket reduction, deal intelligence surfaced. By week 12 you have quantified results to have confidence in the value to your organization.