Compliance-proof answers. Zero downtime. Faster installs.
ept AI transforms IFUs, service logs, and FDA filings into instant, source-cited answers—empowering technicians, clinicians, and sales teams.
Field escalations burn expert hours and delay fixes.
Support engineers are overloaded with edge-case scenarios that require tribal knowledge or hidden documentation.
Resolve issues at the edge—no escalation needed.
AI copilots guide field techs in real time with validated procedures, cutting escalations and keeping SLAs intact.
Capital deals stall on clinical objections.
Reps struggle to address workflow integration, training needs, and post-sale support—all under procurement scrutiny.
Arm every rep with clinical-grade answers.
Sales AI equips teams with instant, compliant responses—accelerating sales cycles and building clinician confidence.
Integration headaches delay hospital rollouts.
Each deployment involves custom configs, compatibility checks, and repeat support tickets from clinical IT.
Accelerate deployment with AI-powered handoffs.
Support and Team AI streamline integration workflows—reducing setup time and minimizing friction with hospital IT.
Direct Business Impact
Medical Equipment Use-Case Spotlights
Biomedical Service Engineers
Ask Support AI: 'Error E173 ultrasound probe?'—bot returns step-by-step fix & IEC 60601 test procedure; MTTR drops.
Regulatory & QA Teams
Team AI retrieves latest Part 820 CAPA SOP, drafts audit checklist—prep time slashed.
Capital-Equipment Sales Reps
Sales AI Deal Room bundles ISO 13485, CE MDR certs, and clinical-study abstracts; quotes finalized 35 % faster.
ept AI Solutions
Tech Product AI Sales
Auto-packages IFUs, risk-management files, and clinical data for bids & KOL meetings.
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Tech Product AI Support
Virtual agent decodes error codes, consumable swaps, and calibration steps; syncs to Ticketing System.
Learn MoreTech Product AI Team
Slack bot retrieves SOPs, Part 11 signatures, and service bulletins; suggests KB updates nightly.
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See how it works
Imagine providing responses this fast and effective for your customers.
Deliver spec-perfect answers that save lives and revenue.
Book a 30-min session with our medical device AI team.
