Precise answers for precision instruments.

✕Problem

Expert-level answers rely on scarce talent.

Deep technical knowledge of instruments, calibration, and compliance is concentrated in a few experts—slowing responses and limiting scale.

✓Solution

Scale expertise across the organization.

Support AI and Sales AI surface spec-accurate answers from calibration notes, service logs, and manuals—freeing experts for complex cases and enabling every rep to perform at an expert level.

✕Problem

Response quality drops as teams grow.

New hires face a long ramp to reach full capability, and inconsistent answers erode customer trust.

✓Solution

Consistent, accurate answers in seconds.

Integrated AI workflows deliver source-cited responses instantly—cutting resolution time and keeping every answer aligned to official documentation.

Industry Impact Metrics

-35%

Calibration Turn-Around Time

Support AI

+45%

Ticket Deflection

Support AI

-40%

Quotation Cycle (custom configs)

Sales AI

-55%

Internal Search Time (app notes, SCPI commands)

Team AI

-50%

New-Rep Ramp Time

Sales AI

Scientific Instruments Use-Case Spotlights

Field Application Engineers

On-site or during bring-up, FAEs ask: 'What’s allowable CLK jitter on XYZ456 at 1.2V?' Support AI cites the exact datasheet/app note, supplies scope setup and register writes—clearing blockers without a second visit.

Sales Engineers

During a prospect call, a sales engineer is asked: 'Can your signal generator meet ISO/IEC 17025 for calibration?' Sales AI delivers the compliance cert, test report excerpt, and application note—sealing the deal in real time.

Inside Sales Representatives

On a call with a new account, a rep is asked: 'Which models in your spectrum analyzer line support real-time FFT?' Sales AI pulls the product comparison table, generates a side-by-side spec sheet, and suggests upsell options—helping even non-technical reps close with confidence.