Problem

Alert floods and talent gaps cripple SOCs.

Tier-1 analysts drown in false positives; customers wait days for RMA or rule-tuning answers.

Solution

Cut MTTR 40 %, deflect 50 % of tickets.

Support AI triages FAQs, Team AI surfaces runbooks, and Sales AI accelerates POCs—freeing experts for real threats.

Problem

Docs go stale, and knowledge walks.

Tribal fixes live in Slack. Runbooks lag tools. When engineers churn, context vanishes.

Solution

Codify fixes as you go.

Team AI turns expert answers into trusted KBs—synced nightly across Slack, docs, and support flows.

Problem

POCs stall when reps hit the CLI.

Sales cycles drag when AEs can't demo a workaround or answer live config questions.

Solution

Get every rep CLI-ready.

Sales AI translates customer asks into product-native syntax—no SE required on every call.

Security Impact Metrics

-40 %
Mean-Time-to-Respond (MTTR)
+50 %
Support Ticket Deflection
-35 %
POC-to-Deal Cycle
-50 %
New-SE Ramp Time

Security Use-Case Spotlights

ept AI Solutions for Security

Tech Product AI Sales

Tech Product AI Sales

Generates compliance cross-walks (NIST, CIS, ISO) & threat-intel kill-chains for RFPs.

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Tech Product AI Support

Tech Product AI Support

Virtual agent answers tuning, deployment, and CVE mitigation queries; sentiment & urgency scoring.

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Tech Product AI Team

Slack bot retrieves runbooks, gives CVSS scores, and drafts new KB after incident retrospectives.

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Tech Product AI Team

Trust, Compliance & Controls

SOC 2 Type II

Audited security controls and data protection compliance.

GDPR & CCPA

Privacy compliance for EU and California data protection.

Customer-managed keys

CMK, zero-retention mode, private-cloud deployment options.

Ask a Security Expert

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