ept AI Platform - The Foundation for Product-Expert AI | ept AI

Trusted by Industry Leaders

Accelerate AI value capture

One Tech Product AI platform delivers value across the compnay

One set of knowledge sources powers sales, support, and team collaboration. Your AI learns from every interaction.

Benefits

Cross-functional insights
Consistent answers
Continuous learning

Metrics

Knowledge discovery +40%Answer consistency +60%Learning velocity 3x

Capabilities Engineered for Complex Products

Purpose-built to deliver precise, context-aware answers for your teams and customers

Retrieval-Augmented Generation (RAG)

Our RAG engine is built for technical products, collecting data from complex sources (including large spreadsheets and thousand-page pdfs), and analyzing in a multi-stage workflow for correct, useful, and effective answers.

AI-powered agentic data search
Cross-knowledge-source search
Dynamic context optimization
Real-time confidence scoring

High-accuracy answersFull source citationsHallucination prevention

Intelligent Agent Suite

Specialized AI agents that work together to deliver contextual, accurate responses across all use cases.

Answer Bot Agent
Knowledge Curation Agent
Confidence Evaluator
Performance Management

Contextual responsesContinuous learningQuality assurance

Enterprise Security & Compliance

Built from day one for enterprise requirements with comprehensive security controls. Supports complex permission assignment across divisions, busines units, groups, and teams.

Separate of knowledge and channels via Group RBAC
AES-256 encryption in montion and at rest
Auth0 OIDC + SAML 2.0
Immutable audit trails

SOC 2 Type II certifiedGDPR compliantZero data breaches

Benefits of a Unified Product Knowledge Platform

Consistent Knowledge Across All Touchpoints

One source of truth powers sales conversations, support responses, and team collaboration

Answer consistency +60%

Knowledge discovery +40%

Customer confusion -50%

What Industry Leaders Say About the ept AI Platform

One platform—seven use cases, all delivering high ROI.

Daniel Shaddock

CEO

Liquid Instruments

Day-one accuracy exceeded expectations—and it just keeps getting better.

John

CTO

Global Semiconductor Vendor

We deliver accurate ticket responses at scale—without scaling headcount.

Sri

VP Customer Support

Fortune 500 Networking Company

Integrations Across Your Entire Enterprise Stack

Native connectors and API integrations for knowledge, CRM, support, and identity platforms—designed for security and minimal configuration

Knowledge Sources

SharePoint — Direct access to sites and document libraries

Confluence — Full space and page indexing

GitHub — Repository, issue, and PR search

Google Drive — Docs, Sheets, and presentations

S3 — Object storage with versioning

CRM & Sales

Salesforce — Native integration with objects and workflows

HubSpot — Contact and deal context

Microsoft Dynamics — Customer and opportunity data

Highspot — Sales enablement content and playbooks

Seismic — Sales enablement content and playbooks

Support & Collaboration

Zendesk — Ticket management and knowledge base

Slack — Slash commands and chat integration

Microsoft Teams — Bot and tab support

Jira — Project and issue tracking

Security & Identity

Auth0 — OIDC authentication

Okta — SAML 2.0 and SCIM

Azure AD — Enterprise identity management

Ask Our AI About the ept AI Platform

Learn how our platform powers all ept AI solutions

Experience the Power of a Unified Platform

Book a platform demo to see how ept AI's technical foundation enables rapid deployment of AI solutions across sales, support, and team collaboration.

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