AI Engineered for the Demands of Complex Tech Products
We transform sprawling product docs, tickets, and tribal know-how into precise, trusted answers that accelerate design wins, reduce support queues, and elevate team expertise
From All-Encompassing Product Data to Instant, Trusted Answers
What Happens
- ●Secure pipeline pulls docs, tickets, wikis, telemetry
- ●Dedups, versions, virus-scans
Guardrails
AES-256 at rest PII redaction at edge WORM ingest logs
Outcome KPIs
Technical Architecture
The engineering foundation that enables product-expert AI at enterprise scale
ept AI's platform combines secure knowledge processing, Retrieval-Augmented Generation, and intelligent agent orchestration to deliver accurate, conversational answers in seconds.
Knowledge Sources
Connect to any knowledge source - SharePoint, Confluence, GitHub, S3, CRM systems, and more
- OAuth integration
- Real-time sync
- Version control
- Multi-format support
Knowledge Processing Engine
LLM-powered ETL pipeline ingests, deduplicates, syntheizes, and tags the most complex technical documents
- Intelligent parsing
- Content deduplication
- Automatic tagging
- Quality scoring
Retrieval-Augmented Generation
Hybrid vector search with agentic processing for optimal accuracy and performance
- Hybrid search
- Multi-LLM support
- Dynamic routing
- Context optimization
Intelligent Agent Orchestration
Specialized AI agents that work together to deliver contextual, accurate responses
- Agent collaboration
- Context awareness
- Specialized expertise
- Continuous learning
Channel Integration
The same Tech Product AI deploys to your ticketing and CRM systems, your website, your distributor portals, your internal chat, and wherever your team works.
- Multi-channel support
- Consistent experience
- Real-time sync
- Custom UI
Enterprise-Grade Security & Compliance
SOC 2 Type II
Audited security controls and data protection compliance with annual certification.
GDPR Compliance
GDPR compliance with data residency options for EU customers.
Row-Level RBAC
Role-based access control at the data level with tenant isolation.
PII Redaction
Automatic personal information redaction during data ingestion and processing.
Audit Trails
Immutable logs streamed to customer-scoped storage for up to 10 years.
Encryption
AES-256 at rest; TLS 1.3 in motion; KMS key rotation ≤365 d.
Data residency
Region pinning per tenant Regions: us-east-1, eu-central-1, ap-southeast-1, us-gov-west-1.
Key Management
Customer-managed KMS keys (optional) Envelope encryption.
AI Performance Management That Sets the Standard
Every answer is graded on accuracy, policy compliance, latency, and cost. Ops can hot-swap model providers per tenant or channel with zero downtime, and every action is logged for audit
