AI Platform that is
Expert in Your
Company’s Products
The Path to High Quality Answers
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Example of Enterprise Customer Leveraging AI Performance Management
Turbocharge Existing Workflows,
and Add New Use Cases
ept AI integrations to your existing workflow tools to, and provides
a complete application to power new use cases.
Turbocharge Existing Company & Distributor Systems
CRM
Ticket
Management
Team Chat
Support
Website
Deploy Valuable New Use Cases
Product
Console
Sales & Disti
Brower &
Phone App
One AI serves all workflows with customized voice for each
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AI Performance Management
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Knowledge Optimization
Automatic creation of derived knowledge, tagging of the most useful information, and flagging redundant or contradictory knowledge.
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Question & Answer Visibility
Understand what your customers are asking and how your AI is answering.
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Answer Improvement
Automatic and assisted workflows for improving AI output.
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Dual Flywheel Enhances Answer Quality
The Answer Engine Flywheel improves ept AI’s response capabilities, while the Knowledge Improvement Flywheel refines customer data. Together, they continuously advance the quality of answers.
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Control the knowledge used to provide your answers
Knowledge Sources include product and technical information from a wide variety of public and private data sources; websites, community forums, knowledge bases, AWS S3 buckets, GitHub repos. Ept AI captures content, metadata and critical attachments like product documentation.
Secure by Design
Built ground up by an experienced team with security, privacy, and compliance priority
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Secure by Design
The ept AI platform is built from the ground up with security, privacy, and compliance as core priorities. Developed by an experienced team ensuring robust protections at every layer.
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Advanced Security Framework
- Zero-Trust Security Model: Continuous verification of user and device authenticity.
- Strong Authentication Practices: Multi-factor authentication and secure session management.
- Least Privilege Principle: Minimizing access to only what’s necessary.
- Shift-Left Security: Integrating security at every stage of design, development, and operations.
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Compliance and Certifications
Enterprise Focused policies and securities such as:
- SOC 2 Type II Certified
- GDPR Compliant
- Data Encryption (In Transit and At Rest)
